Frequently Asked Questions - (FAQs)

Are Vedaxry products natural and safe?

Yes, Vedaxry products are formulated using natural ingredients and are free from harmful chemicals, making them safe and gentle for all skin and hair types.

Are Vedaxry products suitable for everyone?

Vedaxry products are designed to be suitable for all age groups and skin/hair types. However, we recommend conducting a patch test before full use, especially for those with sensitive skin or allergies.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. You can select your preferred payment option during the checkout process.

Do you ship internationally?

Yes, we offer international shipping for customers outside our home country. Shipping fees and delivery times may vary depending on the destination.

How can I place my order?

It's quite simple. Choose a product you like, click "Add to Cart," then "Check Out." Choose how you want to pay and complete your purchase. If you need help, reach out via email at — info@deepayurveda.com.au or call us at —+61-469393187. We're here to assist you.

Can I order without having an account?

Sure, you can place an order without creating an account by using your email address or mobile number, but having an account always makes for a better customer experience.

How can I change my order?

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately. However, please note that we may not be able to make changes to orders that have already been shipped.

How do I cancel my order?

You can simply send us an email before the order is shipped, or you can call us at our customer service number, to cancel your order.

Is COD available on all products and across all locations?

Although COD is generally available in all PIN code zones, certain locations may still be outside of our courier service areas.

Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status and location of your package.

What is Vedaxry's return and refund policy?

We offer a simple return and refund procedure. If you are not happy with your purchase, you may, subject to terms and conditions, return the item within a certain amount of time for a complete refund or exchange.

Do you charge for delivery?

Yes, we do charge for delivery. The shipping fees depend on the delivery location and the size of your order. You can view the shipping costs during the checkout process before making your payment. If you have any specific questions about shipping fees or options, feel free to contact us for more details.

What if I get an incomplete or damaged order?

Kindly refuse to accept any packages that are damaged. If the package is accepted, kindly notify us right away with the order details and any images or videos of the damaged product to our email address.

Do you deliver across India?

Even though we ship to every major city in India, there may be some places that fall outside of our service area.

How do you process a refund?

Refunds are processed straight to the account that was used for the transaction; however, in the event of COD, the customer's account is accessed.

Do you offer promotions or discounts?

Yes, we periodically offer promotions, discounts, and special offers on our products. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and promotions.

How can I contact Vedaxry for further inquiries?

You can contact us via the website's contact page or send us an email a — info@deepayurveda.com.au or call us at —+61-469393187. We're here to assist you with any queries, suggestions, or concerns.